Policies & Terms
Policies & Terms
Use of Site: KISTLER VINEYARDS LLC(“KV”) authorizes you to view and download the materials at this Web site (“Site”) only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these Terms, any use of these materials on any other Web site or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.
User Submissions: Other than personally identifiable information, which is covered under the KV Online Privacy Statement, any material, information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary (“Communications”). KV will have no obligations with respect to the Communications. KV and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.
Links To Other Web Sites: Links to third party Web sites on this Site are provided solely as a convenience to you. If you use these links, you will leave this Site. KV has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Thus, KV does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
Disclaimer: THE MATERIALS AND SERVICES PROVIDED AT THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. KV further does not warrant the accuracy and completeness of the materials or services at this Site. KV may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice. The materials and services at this Site may be out of date, and KV makes no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation of Liability: IN NO EVENT WILL KV, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Procedure for Making Claims of Copyright Infringement:
Designated Agent to Receive Notification of Claimed Infringement
Full Address of Designated Agent to which Notification should be sent:
Kistler Vineyards Legal Department
4707 Vine Hill Road
Sebastopol, CA 95472
E-mail address of Designated Agent:
Any notifications of claimed copyright infringement must be sent to the Designated Agent.
Applicable Laws: This Site is administered by KV from its offices in Sebastopol, CA. KV makes no representation that materials or services at this Site are appropriate or available for use outside the United States, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or regulations including without limitation U.S. export laws and regulations. If you choose to access this Site from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms will be governed by and construed in accordance with the laws of the State of [STATE], without giving effect to any principles of conflicts of laws.
General: KV may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.
Note: Anyone linking to KV’s Web site must comply with the Guidelines for Linking to KV’s Web Site and all applicable laws.
KISTLER VINEYARDS LLC Privacy Statement
This privacy statement applies to KISTLERVINEYARDS.com web site and domain.
KV uses personal information to better understand your needs and interest and provide you with better service. Once you choose to provide us with personal information, you can be assured that it will only be used to support your customer relationship with KV. We take seriously the trust you place in us. KV will not sell, rent or lease your personally identifiable information to others.
This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity. Anonymous (non-personal) information is data about usage and service operation, reported in aggregate, which is not associated to a specific personal identity. Aggregate information is data collected and summarized for a broad category of customers.
What we collect:
On the KV web site, you can make information requests or register yourself. The types of personal information you provide to us on these pages may include name, address, phone, email address, user IDs and passwords, and contact preferences.
KV does not knowingly collect information from children under the age of 13 and KV products and services do not target information to children under 13. KV is committed to protecting the privacy needs of children and we encourage parents to take an active role in your child’s online activities and interests.
How we use it:
KV may use your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help to communicate with you, to update you on services and events, to personalize promotional offers and to personalize some KISTLERVINEYARDS.COM web sites. Occasionally we may also use your information to contact you for market research regarding KV products or services. We will give you the opportunity to opt-out of market research and customer surveys.
Data collected online may also be combined with information you provide through other sources such as call centers or public events such as trade shows, seminars, or educational events.
Anonymous (non-personal) data is aggregated for reporting about KISTLERVINEYARDS.COM web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.
Who we share it with:
KV will not sell, rent, or lease your personally identifiable information to others. KV will not share your personal information with a business partner or any unrelated third party company unless you give your permission. Your permission will be requested when you submit your information.
You can subscribe to receive information and KV marketing communications. KV communications may include new event information, special offers or possibly an invitation to participate in market research. We give you a choice regarding KV communications by postal mail, email and telephone.
Personal data given to KV may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. The practices which govern this data movement are described in our commitments in the Choice and Security sections of this privacy statement.
Access and Accuracy:
KV strives to keep your personally identifiable information accurate. We have put in place managerial data standards review processes and technological tools to maintain customer data accuracy. We will provide you with access to view and change your information, including making every effort to provide you with online access. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of KV’s web sites may limit access to specific individuals through the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to return to the web page where you originally submitted your data and follow the instructions on that web page or send us a message as described in “Contacting us” below. Data access is also available upon request.
KV is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the information, KV has in place appropriate physical, managerial procedures to safeguard the information we collect.
To opt-out of KV marketing communications, please email us from the account receiving communications from KV with “REMOVE” or “OPT-OUT” in the subject. This opt-out will cancel all marketing and support communication and newsletters.
KISTLERVINEYARDS.COM does not post third-party ads on our web site. KV may use third-party media companies to place ads for KV products or services on other companies’ web sites. If you view a web page where KV ads appear, the online media company may place a cookie or web beacon on the user’s computer. This allows the online media company to recognize the computer when it is used to return to that site or measure advertising response. This data is anonymous and is not linked to personal data on the user’s computer or any KV databases. Some KV newsletters delivered on KV’s behalf by online media companies use the same technologies. In both cases, this data is also used by the online media company to measure advertising and content interest and relevance. KV does not have access to the data collected by the online media company. To prevent online media companies from placing cookies on your computer, you will need to visit each media company’s web site and use their cookie removal (opt-out) process.
Returns and Exchanges:
Kistler Vineyards wants you to be satisfied with all purchases you have made on our site. If you are not happy with any purchase for any reason please contact customer service at 1-707-823-5603 or email us at Orders@kistlervineyards.com with return or exchange inquiries and we will do everything we can to make it right.